Analyze and evaluate clients existing software system and integrate object server systems; Gather user’s business requirements, then design, implement and upgrade customized business system and standard operating procedures based on the analysis of the user’s requirements and business specifications; Work with users to formulate the best software plans and analyzing functional module using NT Server and Linux; Create, cloning Linux Virtual Machines, and migrate servers between hosts; Administer package installation, and configure Oracle Enterprise Linux; Review server build strategies, and co-ordinate facilitate execution of the implementation plan; Conduct File System management and expansions of Linux Logical Volume Management; Plan, analyze and estimate test resource requirements to identify risks and track project status; Provide support for system requirement deliverables, user interface specifications, application statistics reporting and security packages. May need to work in other locations as required.
Requirement:
Master’s degree in Computer Science/Application, Information Technology, Electronics, or related area and at least one year experience.
Contact Person:
Santosh Kumar/HR Manager – Xylo Consulting LLC, 3600 Route 66, Suite 150, Neptune, NJ 07753
Analyze and evaluate clients existing software and database management systems and information technology needs to meet clients’ needs within time and cost constraints; design and develop software and computer systems to meet the project needs within time and cost constraints; develop e-Commerce, database driven web sites for clients using Windows and Java technologies; review and write software and database business systems analysis report on a framework as well as provide user training for developed systems; track system performance by performing system monitoring and analysis, and performance tuning; troubleshooting system hardware, software, networks and operating systems; secures computer system by developing system access criteria, monitoring and controlling all system access, and implementing security controls to ensure data integrity. May need to work in other locations as required.
Requirement:
Bachelor’s degree in Computer Science/Applications, Business IT, Electronics, Electrical Engineering, Engineering Management, or related with at least 5 years of experience.
Contact Person: Santosh Kumar/HR Manager – Xylo Consulting LLC, 3600 Route 66, Suite 150, Neptune, NJ 07753
Responsible for gathering customer insights, analyzing data, mining information across all customer touchpoints/ multiple channels
• Bring the Volkswagen customer touchmaps to life and brief the appropriate business owners on customer concerns based on analytics and data models.
• Responsible for overseeing the coordination and implementation of inter-departmental owner communications strategies, throughout the customer journey, from the perspective of the individual customer.
Role responsibilities
Together with all departments/ stakeholders that touch/ communicate with Volkswagen owners, assist and govern in defining and maintaining a plan for owner communications during the ownership lifecycle in order to build customer relationships and drive owner loyalt – while taking each department’s business objectives into account.
• Lead the definition and advancement of requirements and business rules for data integration, data quality, standardized derived attributes, and analytical tools across other VWoA and VCI corporate stakeholders
• Work closely together with IT for owner database architecture development and marketing campaigns; including but not limited to demographics, psychographics, customer and vehicle lifecycle triggers, model line customer differences, online behavior.
• Define and drive the customer data governance process for the Volkswagen Brand
• Define and socialize test matrices informing list selection, modeling criteria, offers and versioned messaging targeting specific groups and individual owners.
• Assist in formalizing and oversee maintenance and updates of use cases, customer journeys and data management workflow documentation informing all owner database marketing campaigns.
• Assist in ongoing research to identify the changing needs of the owner in different market/model segments. Based on overall value segmentation, execute owner communications for each of these segments.
• Define process improvements of all consumer touch points to ensure effective and consistent communications
• Refine and further develop lifecycle focused strategies and initiatives
• Liaise with corporate, field and dealer stakeholders to develop coordinated and cohesive communications strategies to achieve department business objectives, while maintaining an optimal experience down to the individual customer level.
• Collaborate with the Marketing Campaign Management Manager to oversee customer communications deployment calendars and all associated deployment decisions.
• Collaborate with internal stakeholders to ensure effective capture of customer and campaign data for use in future RM programs.
• Oversee gap analysis of all customer and vehicle data and/or database stakeholders to document current operating systems and areas for consolidation and/or optimizations to support business programs.
• Oversee implementation of data management platform and integration with other customer communication technologies including but not limited to; e-mail campaign management system, CRM system, behavioral targeting platform, etc.
• Oversee the implementation of agreed alignment and integration strategies across all individual data repositories, data systems, Work closely with internal stakeholders to define features, content, processes and devices/applications.
Work Flexibility
Position will require limited travel within in the U.S. and abroad – approximately 5-10%
Required Education
Bachelor degree in Communications, Direct Marketing or Digital related field required
Required Specialized Skills
• 5-7 years in executing direct marketing communications
• Database management, profiling and modeling experience; ability to utilize and analyze data to inform business strategies
• Demonstrated ability to manage projects on a day-to-day basis
• Proficient in paid, earned and owned media channels
• Experience working in emerging media platforms; mobile, tablet, etc.
• Demonstrated ability to collaborate with multiple internal and external stakeholders
• Demonstrated ability to work in fast-paced, innovative, diverse, & constantly evolving environment
• Demonstrated desire & passion to learn & evolve
• Demonstrated analytical mind-set
• Details and results oriented
Desired Specialized Skills
• Qualification or experience in Customer Loyalty or Customer Satisfaction measurement a plus
• Excellent communication skills, both written and verbal
• Excellent presentation skills
• Able to work on multiple projects simultaneously with minimal supervision
Other Skills
• Conceptual thinking
• Communication skills – interpersonal, presentation and written
• Computer savvy – skilled in the use of software
• Integration – joining people, processes or systems
Sep 22,2017
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